Return and Refund Policy

1. Return Authorization Required

Before returning any item, you must contact HOFSM and obtain return authorization. Unauthorized returns may be refused.

• Call (856) 535-7880 or email info@hofsm.com.
• Provide your order number, the item you wish to return or exchange, and the reason for the request.
• HOFSM will ordinarily respond to a return request within one business day.

2. Return Period

Unless an item is identified as non-returnable under Section 7 below or different terms are disclosed at the time of purchase, you must contact HOFSM regarding a return promptly after delivery and the authorized return must be received by HOFSM within fourteen (14) days after return authorization is issued. HOFSM may decline a return received outside the applicable return period, except where applicable law requires otherwise.

3. Condition and Packaging of Returned Merchandise

Returned merchandise must be returned in substantially the same condition in which it was delivered, together with any certificates of authenticity, authentication labels, holograms, original packaging, accessories, documentation, or other materials supplied with the item. An item that has been altered, damaged after delivery, reframed, removed from sealed or protective packaging where that affects condition or authenticity, or returned without accompanying authentication materials may be ineligible for a refund or may be subject to an appropriate deduction to the extent permitted by law.

• Pack the item securely to prevent damage in transit.
• Include the order number inside the package.
• Use a trackable shipping method and retain the tracking information until the return is completed.

Unless HOFSM provides a prepaid label or instructs you otherwise, the customer is responsible for ensuring that the return reaches HOFSM. HOFSM cannot issue a refund for merchandise it does not receive, subject to applicable law.

4. Return Address

After receiving return authorization, ship the authorized return as instructed by HOFSM. Unless HOFSM provides a different return address with the authorization, returns should be sent to:

Hall of Fame Sports Memorabilia
112 High Street
Mullica Hill, New Jersey 08062

5. Refunds and Restocking Fee

After an authorized return is received and inspected, an approved refund will ordinarily be issued to the original payment method. For discretionary returns of eligible merchandise that are not based on damage, defect, shipping error, or another error attributable to HOFSM, a fifteen percent (15%) restocking fee may be deducted from the refund.

A restocking fee will not be imposed where prohibited by law or where HOFSM determines that the return resulted from merchandise that was damaged or defective before shipment, damage in transit, an incorrect item shipped by HOFSM, or another error attributable to HOFSM.

Once HOFSM issues a refund, the time required for the credit to appear is controlled by the customer's bank, card issuer, or payment provider and may vary.

6. Shipping Charges; Refused and Undeliverable Packages

Original shipping charges and return shipping charges are generally non-refundable for discretionary returns, except where required by law or where HOFSM determines that the return resulted from an error attributable to HOFSM.

Many high-value shipments may require a signature for delivery. Customers are responsible for providing a deliverable address and making reasonable arrangements to accept a signature-required shipment.

If a package is refused, returned as undeliverable, or returned because delivery could not be completed for reasons attributable to the customer, HOFSM may deduct its actual outbound and return shipping costs and may assess a restocking fee of up to twenty-five percent (25%) of the purchase price, to the extent permitted by law. HOFSM will not assess such a fee when the refusal or failed delivery resulted from HOFSM's error, carrier damage, or another circumstance for which charging the fee would be prohibited by law.

7. Items Not Eligible for Discretionary Return or Exchange

Unless the item is damaged, defective, materially not as described, incorrectly shipped, or applicable law requires otherwise, the following items are final sale and are not eligible for discretionary return or exchange:

• custom orders, including custom-framed photographs and jerseys;
• pre-orders, once the applicable order has become non-cancellable under the terms disclosed for the pre-order;
• game-used and game-issued items;
• vintage items; and
• items specifically identified as final sale or non-returnable at the time of purchase.

The fact that an item falls within a final-sale category does not eliminate any non-waivable rights a purchaser may have if the item received is damaged, defective, counterfeit, materially not as described, or otherwise subject to a remedy required by applicable law.

8. Damaged, Defective, or Incorrect Merchandise

If merchandise arrives damaged, defective, or materially different from the item ordered, contact HOFSM as soon as reasonably possible. We request that visible shipping damage be reported within thirty-six (36) hours after delivery because prompt notice assists HOFSM in preserving and pursuing carrier claims. Failure to report within 36 hours will not eliminate any right or remedy that cannot lawfully be waived.

• Call (856) 535-7880 or email info@hofsm.com and provide the order number and a description of the problem.
• Retain the item, shipping carton, packing materials, labels, and other original packaging while the claim is being evaluated.
• Photographs of the merchandise, packaging, and shipping damage may be requested to assist in evaluating the claim.
• Do not discard damaged merchandise or packaging until HOFSM or the carrier advises that it is no longer needed.

If HOFSM authorizes return of damaged, defective, or incorrect merchandise, follow the return instructions promptly. If HOFSM determines that damage occurred before shipment or in transit, or that HOFSM shipped an incorrect or defective item, no restocking fee will be charged.

9. Chargebacks and Payment Disputes

If you believe a charge is incorrect or you have a problem with an order, please contact HOFSM promptly so that we have an opportunity to investigate and resolve the matter.

Nothing in this Policy prevents a customer from exercising a lawful right to dispute a charge with a card issuer or payment provider. However, knowingly false, fraudulent, or abusive chargebacks are prohibited. HOFSM reserves the right to contest a chargeback and provide relevant transaction, shipping, delivery, authentication, and communication records to the payment processor, card network, financial institution, or other entity handling the dispute. HOFSM may seek recovery of amounts lawfully owed and reasonable costs actually incurred as permitted by applicable law and the applicable payment-network rules.

10. Exchanges

Exchanges are subject to product availability and return eligibility. Because many HOFSM items are unique or one-of-a-kind, an identical replacement may not be available. When an exchange is approved but an appropriate replacement is unavailable, HOFSM may offer another mutually acceptable resolution, including a refund where appropriate.

11. Relationship to Terms of Use

This Return and Refund Policy is incorporated into HOFSM's Terms of Use. Product-specific, promotion-specific, or transaction-specific return terms disclosed before purchase may supplement this Policy. If a specific written return term disclosed for a particular item conflicts with this general Policy, the specific term will control to the extent permitted by applicable law.

12. Consumer Rights

This Policy is intended to establish HOFSM's contractual return procedures and does not waive or limit any right or remedy that cannot be waived under applicable consumer-protection law.

13. Contact Us

For return authorization, damaged merchandise, exchanges, or questions about this Policy, contact:

Hall of Fame Sports Memorabilia
112 High Street
Mullica Hill, New Jersey 08062
Phone: (856) 535-7880
Email: info@hofsm.com